WarmGlass.com

When I expressed surprise that the piece had broken, I asked the assistant what happened. She said, "I'm not really sure." When I asked if it was dropped, the reply was, "I don't know; she told me it never made it out of the car and she wants to know what you'll do about it." I was taken aback and didn't really know what to do, or offer, so I said I'd get back to her. That's when I posted my question, and I'm glad I did. I was feeling like I had to replace it, but also felt she was trying to take advantage of the situation.

I did try to leave both of us feeling ok by telling the assistant that if Ms. XXX decides to purchase from me again, that I'd extend the same percentage discount on the next piece.

Valerie Adams wrote:So I finally received the photo a few moments ago. My response was that it's obvious there was quite an impact to the piece so I can't take responsibility for it. I've offered to remake it and ship it, and quoted my regular price to do so. Thanks for all the great advice!

broken.jpg

That looks like it was crushed...like she put her bowling bag on it in a cavalier, toss it in the back, kind of way.

the language is odd. that "the piece had some impact on the groceries". wasn't it the other way around?

It's about what I'd expect a piece to look like - if I'd taken my studio hammer to it! Surely she did realize she was buying glass, not plastic??